FAQ

MICHELLE LYNN MORRIS CREATIVE

FAQ


WHAT IS YOUR MOST POPULAR PRODUCT?

The unPacked Catalogue, a detailed "how to" on school photography has sold nearly 2,000 copies and is by far the most popular product in the shop.


DO YOU USE YOUR OWN ACTIONS AND PRESETS ON YOUR IMAGES?

Yes. I only use actions and presets I have created, all of which are sold in the shop. I currently edit primarily in LR, which means I am almost always using presets, not actions.


ARE THE PRESETS AND ACTIONS MEANT TO BE SIMILAR?

Yes. The presets and actions are created to mimic the same look, just using a different editing tool. If you like the presets, you will like the actions and be able to create similar looks no matter what software you use.


ARE THE TEMPLATES COMPATIBLE WITH PHOTOSHOP ELEMENTS?

Yes. All templates are compatible with PS and PS Elements. Please be sure to purchase the correct set. They are clearly noted Photoshop and Photoshop Elements.


WHAT VERSION OF LR DO I NEED? 

LR 3 or newer will work with the presets available in our store.


ARE PURCHASES AVAILABLE FOR IMMEDIATE DOWNLOAD?

Yes. As soon as you complete your payment, your purchase/download(s) will be sent to the email address associated with your PayPal account. You will receive three total emails. One from PayPal, which is simply an order/payment confirmation. A second email with a link to download your purchase and a final email will be a receipt/recap outlining all items purchased. Please save all emails for your records. Also, please allow up to five minutes to receive your download. If you pay with an e-check, your items are not sent until your check clears - this can take up to one week. It is best to pay with a cc, debit or paypal account.


DO YOU OFFER MENTORING?

Yes. Please send an email to --> Michelle @ Michelle Lynn Morris . com 


ARE INSTRUCTIONS INCLUDED WITH THE TEMPLATES?

Yes. A tutorial video (12 minutes in length) is included with each template purchase. There is also a PS Action and LR Tutorial Video included with applicable purchases.  


ARE FONTS INCLUDED ON TEMPLATES? 

No, due to copyright restrictions. However, most fonts used are free fonts and you're able to easily download from sites such as dafont.com, freefonts.com, etc. Instructions are included with each purchase on how to change/adjust/modify fonts. Fonts that are not free are listed for your convenience.


WHAT IF MY DOWNLOAD DOES NOT WORK? 

Don't worry, just send an email including the following information: your name, PayPal email and order number. Please allow up to 24 hours for troubleshooting email responses. Email --> Michelle @ Michelle Lynn Morris . com


WHAT PROFESSIONAL LAB ARE THE TEMPLATES MADE FOR? 

The lab of your choice. However, I suggest ProDPI, Millers and/or WHCC.


DO YOU ACCEPT RETURNS OR EXCHANGES?

No. Due to the nature of these products, all sales are final. Thank you for your understanding.


BY PURCHASING YOU AGREE:

You will not share e-books/templates/actions/presets/any purchase with anyone other than yourself and/or those who work for your Studio. You agree you will not use these products for anything other than in your professional photography business. You agree not to re-sell, share or duplicate (in whole or in part) these products for profit, other than your personal use and/or for paying portrait clients, not other photographers. Violators will be prosecuted to the fullest extent of the law. Thank you for your strict cooperation.